Frequently Asked Questions

Discover your new hair bestie on our website or check out our Instagram page. Once you’ve decided who you’d like to work with, request an appointment and your stylist will reply with a booking recommendation.

Request an Appointment lets you share information and photos with your stylist to determine the recommended service.

Book Now allows immediate scheduling without confirmation, typically for return clients, blowouts, or haircuts.

Fuck no, that would be so problematic!

We give an estimate of time based on your hair goals. If we go over that time, that’s on us. ✌️

We understand this new way of doing things can feel awkward, but we promise we don’t secretly want you to leave a tip.

In lieu of gratuity please send us your friends and share your experience with us by writing a review!!

To book an appointment, a card must be registered on our booking software. However, after service completion, payments can be made with cash, card, or tap. For cash payments, please bring exact change.

We do not accept appointment bookings over the phone. All appointments must be booked online.

Please register on our booking platform to gain access to book appointments.

Don’t forget to save your password, you’ll need it for checkout after your service!

For Haircut + Most Hair Color clients, please arrive with clean, dry, detangled hair styled as you typically do daily.

For services involving Bleach on the scalp, avoid washing your hair within 48 hours before your appointment.

WFLYH asks for at least FORTY-EIGHT (48) hours’ notice if you need to cancel or change an appointment.

Cancellations between 48-24 hour's notice = 50% cancellation fee of services booked rendered to the card on file

Cancellations with 24 hours' or less notice = 100% cancellation fee of services booked rendered to the card on file

No Show = 100% cancellation fee of services booked rendered to the card on file. If the card on file cannot be processed, the fee will need to be paid before any future services can be booked.

Illness = If you are sick, please stay home!! Contact your stylist for next steps.

To cancel or reschedule appointments before 48 hours, sign into your account wflyh.aurasalonware.com.

For cancellations with less than 48 hours notice, message your stylist directly.

🚫 Please DO NOT reply to confirmation texts from 312-997-5511 to cancel appointments. This is an automated service from our booking software and is not connected to a human.

Metered parking is available on Chicago Avenue. We recommend using the Park Chicago app for extending meter time. Free parking is also available on nearby side streets.

Don’t stress, we’ve all been there! Please Reach out to your stylist ASAP and provide an estimated time of arrival.

Important note: Service pricing is based on time. The clock starts when the appointment reservation begins (not when you arrive).

We don’t carry any retail lines in the salon but we do sell products online!

Your stylist also may have some affiliate links listed on their instagram accounts, Please feel free to contact your stylist for product recommendations.

We do not currently offer relaxers, perms, keratin, or smoothing treatments.

WFLYH takes your hair service seriously. If you find you are not 100% satisfied, we will be more than happy to make adjustments to your hair within 7 days of your appointment. Reach out to your stylist to set up a follow up appointment with them.